TO:

FROM:

• Fook Tin Technologies Ltd. is a quality oriented and a socially responsible manufacturer. We would greatly appreciate if you, a valued customer, could take a few minutes of your time to evaluate the below written criteria and answer some questions. We will use this information for our future improvement. Please, rate the following as:

• CUSTOMER SERVICE

  (1=Poor, 2=Fair, 3=Satisfactory, 4=Above Average, 5=Excellent)	1	2	3	4	5
  1. Product knowledge
  2. Quality of communication
  3. Promptness of feedback
  4. Service quality
  5. Information update (company, product etc.)
  6. Orders handling accuracy

• DELIVERY

  (1=Poor, 2=Fair, 3=Satisfactory, 4=Above Average, 5=Excellent)	1	2	3	4	5
  1. Delivery promptness
  2. Condition of received goods
  3. Handling of inquiries related to shipment

• PRODUCTS

  (1=Poor, 2=Fair, 3=Satisfactory, 4=Above Average, 5=Excellent)	1	2	3	4	5
  1. Product quality
  2. Product variety
  3. Product features and benefits
  4. Product innovation
  5. Product pricing
  6. Product customization flexibility
  7. Product development lead time

• COMPANY PERFORMANCE

  (1=Poor, 2=Fair, 3=Satisfactory, 4=Above Average, 5=Excellent)	1	2	3	4	5
  1. Technical knowledge and know how
  2. Innovativeness
  3. Business relationship building
  4. Reputation
  5. Ordering lead time
  6. After sales service quality
  7. Overall satisfaction

• IMPORTANCE

  Please, rate the following criteria in order of importance to you.
  (1 is Most important ... 8 is Least important)	Rating
  1. Product quality	1 2 3 4 5 6 7 8
  2. Product variety	1 2 3 4 5 6 7 8
  3. Product pricing	1 2 3 4 5 6 7 8
  4. Product innovation	1 2 3 4 5 6 7 8
  5. Technical support	1 2 3 4 5 6 7 8
  6. Customer service	1 2 3 4 5 6 7 8
  7. Product development lead time	1 2 3 4 5 6 7 8
  8. Product delivery lead time	1 2 3 4 5 6 7 8
  9. Other (please detail):	1 2 3 4 5 6 7 8

• FURTHER RECOMMENDATIONS

  For Our Products

  For Our Service